Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we are unable to accept returns or exchanges once an order has been delivered or picked up. If there is an issue with the quality or accuracy of your order, please contact our team within 24 hours so we can make it right.
Inspect Your Order
Upon receiving your cookies, please check the box immediately to ensure the contents match your order and meet our quality standards.
Document Issues
If you notice any damage or incorrect items, take a clear photo of the cookies and the packaging to help us process your claim.
Contact Support
Send an email to our customer care team with your order number and photos within 24 hours of delivery to report any discrepancies.
Resolution Process
Our team will review your request and, where applicable, issue a store credit or schedule a replacement delivery for your fresh treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing