Frequently Asked Questions
Everything you need to know about our fresh-baked cookies.
How long do the cookies stay fresh?
Our cookies are best enjoyed within 3 to 5 days of delivery. To keep them fresh longer, store them in an airtight container at room temperature or freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes, we ship our cookies across the country. All orders are baked fresh and shipped via expedited courier to ensure they arrive at your door in peak condition.
Can I request a custom cookie assortment?
Absolutely! You can use our 'Build Your Own Box' feature to select your favorite flavors and create a personalized dozen.
Do you have options for people with allergies?
While we offer some recipes without nuts or gluten, all of our cookies are prepared in a kitchen that handles wheat, nuts, dairy, and eggs. We cannot guarantee a 100% allergen-free environment.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 24 hours for a resolution.
How should I reheat my cookies?
For that 'straight from the oven' experience, we recommend heating your cookies in a microwave for 10-15 seconds or in a 350°F oven for 2-3 minutes.